Privacy Policy - Printer Friendly 

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).We collect information about you for 1 reason: to process your order.                                                            

We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us.

The type of information we will collect about you includes:

Your name
Your address
Your telephone number
Your email address

Credit/debit card details

AFTER COMPLETION OF YOUR ORDER YOUR PERSONAL AND FINANCIAL DETAILS WILL BE DESTROYED WITHIN 2 WEEKS

We will never collect sensitive information about you without your explicit consent.
The information we hold for a given time will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct promptly.

We do not disclose information about you to third parties.

We may use technology to track the patterns of behaviour of visitors to our site. Cookies, which would be stored on your browser, are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. The information collected in this way can be used to identify you unless you modify your browser settings. You can usually modify your browser to prevent this happening, although you will be unable to purchase any goods from our website if you do this.

If you have any questions or comments about privacy, please contact us.

Guarantees and Defective Products

None of the following shall affect your statutory rights as a consumer.

Greensea Hydroponics Ltd  guarantees to the buyer that the goods will be free from defects caused by faulty materials or poor workmanship for a period of 12 months from the date of delivery.

Under this guarantee the company will at it's discretion repair, replace or issue a credit to the buyer for any goods found to be defective by reason of faulty materials or by poor workmanship, provided that:-
(i) Greensea Hydroponics Ltd is notified within 7 days of the buyer first discovering any such defects and in any event no later than the minimum warranty period from the date of dispatch.
(ii) The defective goods are returned to the company, transportation charges being pre-paid by the buyer.

Examination by the company of such goods shall disclose to its satisfaction that such defects exist and have not been caused by misuse, neglect, accident, improper storage, installation or handling, or by repair or alteration not effected by Greensea Hydroponics Ltd. Our liability to the buyer in either contract or tort shall not extend either under this condition or any other provision or in any circumstances at all to indirect or consequential loss or damage or loss of profits sustained by the buyer that could not have been reasonably contemplated, provided always that this condition shall not exclude or restrict for death or personal injury arising from its negligence.
If it is the responsibility of the buyer to ensure that any items returned are properly insured.
The company will not be responsible for any items lost or damaged in transit.

Customer Care, Problems and Complaints

We sell quality products, use the latest technology, have efficient administration systems and use reputable carriers. Despite all of this, we understand that occasionally things can go wrong.

If you have a complaint about our products our products or services, in the first instance please telephone or email us - we may be able to resolve an apparent problem immediately. In all circumstances we will reply to complaint within 2 working days and our aim is to resolve all complaints within 5 working days. You may address any complaints using Email or letter to: Greensea Hydroponics Ltd etc etc

Force Majeure

The company reserves the right to cancel, vary or suspend the operation or contract of sales if events occur which are in the nature of force majeure including (and without prejudice to the generality of the foregoing) fire, floods, storm, technical failure, plant breakdown, strikes, lock-outs, riots, hostilities, non-availability of materials or supplies or any other event outside the control of the company and the the company shall not be held liable for any breach of contract resulting from such event.

Law

These conditions of sale shall be construed in accordance with English Law.